In recent times, it is a proven fact that online sales has shown significant increase with the implementation of Live Chat System Support in the websites. Customers certainly feel comfortable if they can get expert advice on a personal level. Our team is efficient at putting our customers at ease while resolving their technical issues. They also convey concerns regarding sales or billing to the respective departments so as to deliver the right solutions at the earliest. What is perhaps the biggest benefit that your customers enjoy from a live chat, will be the fact that they can get their queries addressed instantly anytime, anywhere. So they will not even realise that their issues are being resolved by someone whom they do not even know of! This means YOU not only get satisfied customers but also the credit for satisfying them!
We also provide support for billing softwares. Some of them are listed below.
1 WHMCS
2 Clientexec
3 ModernBill
We perform operations right from integrating WHMCS with the server, payment gateways and other applications. We carry out complete Billing management, Hosting and Domain management, Activation and termination of accounts, Upgrades/Downgrades, and manage automations such as billing reminders, Invoice generation, welcome email etc.
The key operations we do in WHMCS are given below:
Generate manual Invoices
Cpanel, billing Passwords reset
Registration and renewal of domain names
Name server management
Creating Hosting accounts and terminating canceled accounts
Upgrades/Downgrades of hosting plans
Issuing Credits
Automated /manual Payment Processing
Our Support Covers:
Managing invoice generation and payment notifications
Generating invoices manually.
Setting manual notifications
Creating new hosting plans and packages
Generating billing history
Suspending and activating customer accounts
ClientExec is a software that helps web hosts to manage and support the clients efficiently. Top features include:
Powerful client management
Account creation automation
Recurring invoicing
Server monitoring
Integrated helpdesk and tons of 3rd party payment processor support including Authorize.net and PayPal
Creating new clients, view/edit client information, and approve/reject pending clients.
Setting up Support ticket alerts by email and ICQ.
Assigning new tickets to specific team of experts.
Customizing ticket email templates.
Creation of billing types with default descriptions and entry details.
Customizing invoice and payment templates.